Log Forwarder Agent Command Reference and Installer Troubleshooting
The Log Forwarder Agent is part of the larger family of Lumu Agents. As such, it shares several features and processes with them that are outlined below.
Command Quick Reference for Windows Agent Support
The Lumu Log Forwarder Agent for Windows includes an application for support purposes. You can use this application to troubleshoot and get agent information from devices.
The table below lists the available support commands for the Lumu Agent for Windows. You should run the commands in the Lumu installation path (e.g. C:/Program Files (x86)/Lumu/Forwarder) using Command Prompt or Windows PowerShell with admin privileges.
Command: log-forwarder-support [argument]
| Argument | Description |
| -h or --help | Print all the available commands with their description. |
| --show_status | Print agent’s last status information, including its status, version, and settings. |
| --activation_code [arg] | Reset the activation code to the provided argument [arg]. This command is intended for correcting an activation code that is invalid or to reactivate an agent that was deleted by mistake. This will not change the activation code for an already successfully activated agent. To do so, you’ll need to delete it first from the portal and wait for the agent to disable itself or uninstall it. Command example: log-forwarder-support --activation_code 5FDHjJWI |
| --proxy_list [arg] | Set the proxy configuration to the provided argument [arg]. The argument should be a colon-separated list of elements in the following format: http://[<username>:<password>@]<ip address>:<port> Command example: log-forwarder-support --proxy_list http://user1:123@10.5.8.5:8080 |
| --check | Perform checks and print if the agent is running. |
| -v or --version | Show the support application version. |
| –ask_credentials [arg] | <true/false> Enable/Disable ask proxy credentials |
Repair, Update, or Reinstall Agent
Repair
To manually repair the Lumu Agent, simply run the installer that matches the version of the agent installed on the machine. The installer will promptthe following screen:
Lumu Agent repair window
The repair feature returns the agent to its default installation state. This feature should be used in cases such as when any file or registry was erased, as the repair will retrieve the missing files. The repair process keeps the current agent configuration and activation code.
Update
To update a Lumu Agent, run an installer from a more recent version of the installed agent on the machine. A screen with the new update option will display. This new feature allows you to upgrade your agent manually to a newer version.
The update also will repair any missing files or registries on the user machine.
Lumu Agent update window
Reinstall
In both the repair and update processes, you also have the option to reinstall a Lumu Agent.
The reinstallation process will cause the current agent configuration and information to be deleted.
To reinstall an agent, you will need to enter a different activation code.
Lumu Agent reinstall window
When reinstalling a Windows Lumu Agent, you may encounter two registered agents (duplicated) with different last sync times in the Lumu Portal. Consult our FAQ [Add link] for more details and help.
Uninstall Agent
In case you want to uninstall the Lumu Agent from a Windows device, go to the Control Panel > Programs and Features, choose Lumu from the list, and select "Uninstall".
You can opt to uninstall the agent using Command Prompt or Windows PowerShell with admin privileges. To do so, go to the Lumu installation path (e.g. C:/Program Files (x86)/Lumu/Forwarder) and run the uninstaller file unins000.exe.
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