Contact Lumu Support

Get in touch with Lumu

Whether you have a question about features, deployment, or anything else, our team is ready to answer all your questions.
I want to know more about Lumu

If you have pricing, billing, licensing questions, or want to discuss your security needs with a Lumu expert, please visit our contact us page to get in touch with a Lumu expert.

I am already using Lumu and have technical questions

First, navigate our fantastic Documentation and our Frequently Answered Questions for learning about Lumu solutions and technical needs.

If you still have a question or need help, we would be happy to point you in the right direction. To request help or give feedback, go to the Lumu Portal and navigate to Help > Support and Feedback:

Requesting help - Lumu Portal

You can email us at and a Lumu support representative will get in touch with you.
        • Related Articles

        • What is the difference between Lumu Free, Lumu Insights and Lumu Defender?

          Lumu Free offers a starting point for understanding your compromise level. It is always free and provides network-level visibility of confirmed IoCs (Indicators of Compromise) and retains incident data for 45 days. With Lumu Insights you can ...
        • What is Lumu Insights?

          Your network traffic is your ground zero for illuminating threats and adversaries. Using existing network data sources, Lumu Insights continuously assesses the entire enterprise to determine the level of compromise. Implementing Lumu’s patent-pending ...
        • How can I close my Lumu Free account?

          If you are a company admin trying to delete or deactivate a user account, consult: How can I delete a user account? Have you contacted our support team? We have an outstanding team ready to help you set Lumu up. We would be glad to help you with any ...
        • How can I manage notifications emails?

          Access the Lumu Portal and navigate to your profile  by clicking in your user icon in the upper right corner (1). In this area, you control how Lumu will send you alert notifications and reports of malicious activity. You can set the frequency or ...
        • How can I delete a user account?

          Access the Lumu Portal and navigate to Settings > Accounts. In this area, you can manage users, roles, and deactivate or delete a user account. Only Admins have access to account management.