How can I close my Lumu Free account?
If you are trying to delete or deactivate a user account, consult: How can I delete a user account?
Have you contacted our support team?
We have an outstanding team ready to help you set Lumu up. We would be glad to help you with any questions or issues you are having. Get in touch with Lumu.
If you still want to close your Lumu Free account, you can do it at any time by contacting us. We'd appreciate your feedback on why you decided to do so, as it will help us improve our service.
We will welcome you again in the future.
How can I delete a user account?
Access the Lumu Portal and navigate to Settings > Accounts. In this area, you can manage users, roles, and deactivate or delete a user account. Only Admin users have access to account management. User Account Management - Lumu Portal
I have Lumu Free, how can I get the Spambox feature?
If you are a Lumu Free customer, the ability to ingest and analyze spambox metadata can be enabled as an add-on or you can upgrade to Lumu Insights, which offers you additional correlation capabilities, and overall better compromise detection. To ...
What is the difference between Lumu Free and Lumu Insights?
Lumu Free offers a starting point for understanding your compromise by level providing limited visibility of confirmed IoCs (Indicators of Compromise) as it only processes DNS metadata and retains data for 45 days. With Lumu Insights you can ...
I have Lumu Free, how can I get the Agent as an add-on?
If you are a Lumu Free customer, the ability to deploy agents can be enabled as an add-on or you can upgrade to Lumu Insights, which offers you additional correlation capabilities, and overall better compromise detection. To request the Lumu Agent ...
Why and how long do you store the metadata?
Lumu stores your processed network metadata traffic for Playback™ capabilities, meaning we can compare and match every new indicator of compromise against stored metadata for every customer we are protecting. For Lumu Free accounts 45 days’ metadata ...