How can I close my Lumu Free account?
If you are a company admin trying to delete or deactivate a user account, consult: How can I delete a user account?
Have you contacted our support team?
We have an outstanding team ready to help you set Lumu up. We would be glad to help you with any questions or issues you are having. Get in touch with Lumu.
If you still want to close your Lumu Free account, you can do it at any time by contacting us. We'd appreciate your feedback on why you decided to do so, as it will help us improve our service.
We will welcome you again in the future.
What is the difference between Lumu Free, Lumu Insights and Lumu Defender?
Lumu Free offers a starting point for understanding your compromise level. It is always free and provides network-level visibility of confirmed IoCs (Indicators of Compromise) and retains incident data for 45 days. With Lumu Insights you can ...
How can I delete a user account?
Access the Lumu Portal and navigate to Settings > Accounts. In this area, you can manage users, roles, and deactivate or delete a user account. Only Admins have access to account management.
Why and how long do you store the metadata?
Lumu stores your processed network metadata traffic for Playback™ capabilities, meaning we can compare and match every new indicator of compromise against stored metadata for every customer we are protecting. With regard to incident metadata, 45 ...
How can I configure SSO in the Lumu Portal using Okta?
Single Sign-on (SSO) allows you to log in to the Lumu portal through Identity Providers using their current credentials. Instead of requiring users to manage multiple usernames and passwords, SSO allows you to log in to multiple applications using ...
How can I manage notifications emails?
Access the Lumu Portal and navigate to your profile by clicking in your user icon in the upper right corner (1). In this area, you control how Lumu will send you alert notifications and reports of malicious activity. You can set the frequency or ...