How can I close my Lumu Free account?
If you are trying to delete or deactivate a user account, consult: How can I delete a user account?
Have you contacted our support team?
We have an outstanding team ready to help you set Lumu up. We would be glad to help you with any questions or issues you are having. Get in touch with Lumu.
If you still want to close your Lumu Free account, you can do it at any time by contacting us. We'd appreciate your feedback on why you decided to do so, as it will help us improve our service.
We will welcome you again in the future.
What is the difference between Lumu Free, Lumu Insights and Lumu Defender?
Lumu Free offers a starting point for understanding your compromise by level providing limited visibility of confirmed IoCs (Indicators of Compromise) as it only processes DNS metadata and retains data for 45 days. With Lumu Insights you can ...
How can I delete a user account?
Access the Lumu Portal and navigate to Settings > Accounts. In this area, you can manage users, roles, and deactivate or delete a user account. Only Admin users have access to account management. User Account Management - Lumu Portal
Why and how long do you store the metadata?
Lumu stores your processed network metadata traffic for Playback™ capabilities, meaning we can compare and match every new indicator of compromise against stored metadata for every customer we are protecting. For Lumu Free accounts 45 days’ Incident ...
How is the network metadata collected?
On Lumu Free you may use Lumu’s public DNS as forwarders on your internal DNS Servers. On Lumu Insights and Lumu Defender, we rely on virtual appliances and cloud collectors to cover your hybrid environments. Consult our deployment documentation for ...
How can I configure SSO in the Lumu Portal using Okta?
Single Sign-on (SSO) allows you to log in to the Lumu portal through Identity Providers using their current credentials. Instead of requiring users to manage multiple usernames and passwords, SSO allows you to log in to multiple applications using ...